Under the warranty for a sex doll, the doll is guaranteed to last at least 1 year under normal use. At Monica Moments, you enjoy a standard 1-year manufacturer’s warranty, which means that material damage, skeleton damage, or other problems you experience with your sex doll under normal use are covered by us for 1 year. You can also find more information on our warranty page.
What is a manufacturer’s warranty?
A manufacturer’s warranty covers a product that should function for at least 1 year under normal conditions. The skeleton of a sex doll and other internal parts should function as they did initially for at least 1 year under normal use. Users who are careless, put unnecessary pressure on the skeleton, or bend it too far are excluded from the manufacturer’s warranty.
In addition, the material is covered by a 1-year manufacturer’s warranty. This means that if the sex doll tears under normal use and with proper maintenance, this is covered by the manufacturer’s warranty. If the sex doll has come into contact with sharp objects, the product warranty becomes void because this constitutes intentional damage or poor maintenance.
What warranty do I have on the material?
The material is covered by a 1-year manufacturer’s warranty under normal use and with proper maintenance.
What warranty do I have on the skeleton?
The skeleton is covered by a 1-year manufacturer’s warranty under normal use and with proper maintenance.
What warranty do I have on the makeup?
We do not offer a warranty on makeup for TPE dolls because TPE is porous and will fade over time. On silicone sex dolls, the makeup will stay in place better due to the properties of the silicone material.
Makeup will fade on TPE over time, depending on the intensity of use and washing. An advantage is that you can always reapply makeup.
What is the return period for a sex doll?
We offer a 30-day return period unless the sex doll has been removed from its sealed packaging. Due to our hygiene policy and to protect other customers, we do not accept returns of sex dolls that have been removed from their sealed packaging.
The sealed packaging allows you to easily determine within 30 days whether you are satisfied with your purchase. If you are not satisfied with the product delivered, you may always return it as long as it meets the return conditions and is sent back within 30 days.
