Complaints Procedure

It can always happen that something does not go exactly as planned. We recommend that you first report complaints to us by emailing info@MonicaMoments.nl. If this does not lead to a solution and you believe you are in the right after consultation, it is possible to submit your dispute for mediation via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr.

If your complaint is not being handled elsewhere, you are free to submit your complaint via the platform of the European Union.

When you submit the complaint to another party, the process of your complaint at Monica Moments will be put on hold until the other party makes a ruling. Please keep this in mind.