Returns

Do you want to exchange or return an order? Then follow these 4 simple steps.

If you are not satisfied with the product, you can exchange or return it up to 30 days after receipt without giving a reason. After this notification (indicating the return), you have another 14 days to actually return it.

1) Check if your order meets the specified conditions:

Because our products fall under the hygiene policy, they cannot be returned once used or if the seal is broken. Every order will be delivered in a transparent sealed bag with a warning sticker, so you can easily determine if the product meets your expectations without breaking the seal. This way, you can safely decide whether the order can be returned or meets your expectations.

In addition to opened products, custom-made sex dolls are also excluded from the right of withdrawal. Sex dolls are custom-made when, for example, the customer makes adjustments to the makeup, hair, eyes, or other special options, including gel breasts that are not standard.

2) Report your return via https://MonicaM.montareturns.com/

Enter the last 4 digits of your order number (for example, 1123) and the email address you used when ordering.

Then you can easily print a return label within a few minutes.

Within our returns portal, you can easily choose a carrier to send the items with; please note that prices may vary per carrier based on capacity, weight, and the value of the shipment.

3) Pack the items as safely as possible, preferably in the original packaging, and include the return form.

4) Drop off the package at the post office and make sure to provide the package with a Track and Trace code. As the sender, you are responsible for the delivery, and we want to avoid misunderstandings.

Once we have received the package, we will ensure the money is refunded to your account within 6-14 days.

Returns are processed and/or assessed as quickly as possible, no later than 14 days after receipt of the package in our warehouse.

PLEASE NOTE:

We reserve the right to withhold part of the refund if the return is damaged or not returned complete.

So please make sure to open your order carefully and do not unnecessarily damage or tear the box.

In case of a request for modification or cancellation:

We ask for your understanding that our customer service is not available 24 hours a day to process order adjustments.

This means we do our best to honor cancellation requests, but we cannot always guarantee they will be processed in time, especially when an order has already progressed further in our system.