Warranty and Product Instructions

Warranty
We understand that purchasing a sex doll is an investment, and we want you to be 100% satisfied with it. That’s why we offer a standard 1-year factory warranty on all our sex dolls. You receive 6 months warranty on accessories.

Not satisfied with your order? No problem, you have 30 days to return the order to our Dutch return address.

This makes returning easy, and you will get your money back without any extra questions. Fast, easy, and straightforward.

Contact customer service for a return form.

Example of warranty issues:
A customer reported that the USB heating stopped working after 2 months of use. We immediately sent a replacement part—that’s the kind of service we stand for.

Product instructions
Be careful when putting clothes on our dolls, as the doll’s material can absorb color from the clothing.

Therefore, only use clothes that have been washed multiple times and preferably white to minimize stains. To completely avoid stains, do not dress the dolls.

Our dolls are coated with an oily substance just before transport to keep the material flexible and in good condition during shipping and storage.

The box in which the doll is shipped may show some stains inside, but this comes from the fluid that keeps the doll flexible.

Be aware that this substance needs to be washed off, as it can otherwise stain furniture. Do not place the dolls on textiles or furniture to fully prevent stains.