FAQ | Frequently Asked Questions

How can I have it delivered to a collection point?

Of course you can collect your package discreetly.

• Please look up the best located collection point near you.

• When placing your order, use the address of the collection point as the delivery address. Please note that you should definitely use your own name and not enter 'PostNL point', so that collecting your package can proceed smoothly.

• Please keep a close eye on the tracking link you receive in your email once your package has been shipped, so that you can collect your package as soon as it is ready.
  

If you have any questions, please send us an email via the contact form or let us know via info@monicamoments.nl

What is the material of the dolls?
Our dolls are made of high-quality silicone, compared to many other dolls, the material of our dolls will not discolour, chip, stretch or tear with normal use. This is also the reason why we sell slightly higher quality products. So that you can enjoy them longer.

Why are dolls more expensive compared to others?
This is because our material is of better quality and lasts longer, our dolls do not tear or stretch. They also do not crumble or become brittle over time. This allows you to enjoy them for a lifetime with the right care.

How do I care for or clean my doll?
Take a look at our instructions to ensure that your sex doll stays clean and in good condition for the longest time.

Can the doll withstand a knock?
Yes, our dolls have a sturdy skeleton that is specially made for rough handling.

Is there a warranty on the doll?
All our products enjoy a 12-month factory warranty, if something breaks that does not belong to normal circumstances? Then we will replace it free of charge.

Are there shipping costs included with the doll?
No, all dolls are shipped discreetly and free of charge within Europe.

How can I order?
Go to the shop button at the top of this webpage.

Are the packages delivered discreetly?
Yes, all our packages are delivered without name, print or image. Also, our orders are not delivered to the neighbors to remain as discreet as possible.

How do I ensure that my doll lasts as long as possible?
Our doll will always be lubricated with a greasy substance for storage and transport, so that the material remains flexible. Therefore, pay attention to where you put the doll to prevent stains. Read these instructions carefully and you can enjoy the doll for a lifetime.