The warranty on a sex doll guarantees a minimum lifespan of one year with normal use. At Monica Moments, you enjoy a standard one-year manufacturer's warranty, meaning we cover any material damage, skeletal damage, or other issues you experience with your sex doll during normal use for one year. You can also find more information on our warranty page .
What is factory warranty
The manufacturer's warranty covers the product, which should function for at least one year under normal conditions. The skeleton of a sex doll and other internal parts should function as they originally did for at least one year under normal use. Users who are careless, put unnecessary pressure on the skeleton, or bend it excessively are excluded from the manufacturer's warranty.
In addition, the manufacturer's warranty on the materials is valid for one year. This means that if the sex doll tears during normal use and proper maintenance, it is covered by the manufacturer's warranty. If the sex doll has come into contact with sharp objects, the product warranty is void because this constitutes intentional destruction or poor maintenance.
What warranty do I have on the material?
You have a 1-year manufacturer's warranty on the material with normal use and proper maintenance.
What warranty do I have on the skeleton?
The skeleton comes with a 1-year manufacturer's warranty with normal use and proper maintenance.
What guarantee do I have on the makeup?
We don't offer a guarantee on makeup for TPE dolls, as TPE is porous and will fade over time. Makeup for silicone sex dolls will last longer due to the properties of the silicone material.
Makeup will fade with TPE over time and with frequent use and washing. An advantage is that you can always reapply makeup.
What is the return period for a sex doll?
We have a 30-day return period unless the sex doll has been removed from its sealed packaging. Due to hygiene policies and to protect other customers, we do not accept returns of sex dolls that have been removed from their sealed packaging.
The sealed packaging allows you to easily determine your satisfaction with your purchase for 30 days. If you're not satisfied with the product, you can always return it as long as it meets the return policy and is returned within 30 days.
